This telehealth nurse platform is designed for pharmaceutical manufacturers to deliver their Patient Services. The system provides multiple levels of treatment support to patients and HCPs.
This provides pharmaceutical companies the ability to control the entire treatment experience including reimbursement, fulfillment, ongoing adherence, outcomes, and data collection from one single platform.
This provides pharmaceutical companies the ability to control the entire treatment experience including reimbursement, fulfillment, ongoing adherence, outcomes, and data collection from one single platform.
The platform won in the 2019 Graphic Design USA Health & Wellness awards.
The platform UI was designed using a combination
of design tools including Axure RP and Adobe Creative Cloud.
of design tools including Axure RP and Adobe Creative Cloud.
The Call Flow of the platform
The precall work screen where users can see most recent work
and complete the steps for a new benefits investigation.
and complete the steps for a new benefits investigation.
When a nurse begins a call, they must review an approved list of talking points that is guided through
a call flow (right). They can review patient information, add notes and end the call with result.
*patient and information is fictitious
a call flow (right). They can review patient information, add notes and end the call with result.
*patient and information is fictitious
One of the newer features of the nurse platform is text to chat. Users can review incoming and outgoing chats that patients can send via mobile phone. Chatbots were also built in to the feature.
*users/patients are fictitious
*users/patients are fictitious
The platform not only benefits nurses but other professionals such as Clinical Educators and Reimbursement Specialists. The platform can be configured dependent on user to show only relevant information.
A nurse uses the platform to add barriers to a patient record.
*patient is fictitious
*patient is fictitious
Each patient has a corresponding calendar attached to their record. Nurses can drag and drop calls, texts, faxes and emails to a patient calendar to monitor communication. The communications are conditional on whether a patient "opts-in" to receive calls, emails etc.
An integrated softphone is a feature that was built in to allow nurses to better and more securely contact patients, HCPs and other entities.
Along with the softphone, this screen shows a sample of the contact list being developed.
